CONUS Nurse Advise Line: Sometimes it is difficult to know if and when to seek medical help for acute health problems, so having professional help at a moment's notice is invaluable. The Military Health System's (MHS) new Nurse Advice Line (NAL) for TRICARE beneficiaries does just that. Beginning late April 2014, TRICARE beneficiaries in the United States including Alaska and Hawaii can call the NAL toll-free twenty-four hours a day, seven days a week.
The NAL is a team of registered nurses who are available to answer a variety of urgent healthcare questions. They can help you decide whether self-care is the best option, or if it is better to see a healthcare provider. There will always be a live-person on the line to address beneficiary concerns.
The NAL offers a variety of solutions for all TRICARE beneficiaries. For pediatric issues, the NAL will route the beneficiary to a pediatric nurse. If follow-up is necessary or requested, the NAL will call the beneficiary back to check the child's status a few hours later. The NAL will make same-day appointments with the beneficiary's primary care manager (PCM) for TRICARE Prime beneficiaries who are enrolled to Military Treatment Facilities (MTFs). If a same day appointment is not available, the NAL will re-direct the beneficiary to the closest urgent care center, and advice the PCM that an urgent care referral is needed to the patient does not have to worry about paying any point of service co-pays. All other TRICARE beneficiaries who are not enrolled to a MTF will receive professional health advice about their urgent health concern and when to seek urgent care.
When calling the NAL, a customer service representative will verify the beneficiary's eligibility through the Defense Enrollment and Eligibility Reporting System (DEERS). Those with an acute health care concern or question will be connected with a registered nurse that will ask the beneficiary a series of very standard questions to determine the next steps and allow the NAL nurse to provide the best advice possible.
Beneficiaries can still call their PCM or clinic, but the NAL is another option for accessing the care in a timely fashion. To access the NAL, once it launches, dial 1-800-TRICARE (874-2273); Option 1.
Operation Live Well: Tired of membership in the Cheese & Burger Society? We want to make cooking healthy, home-cooked meals more affordable and easy for you. The first downloadable e-book produced by the Department of Defense's wellness initiative is now "live" and features recipes for a range of healthy dishes, from breakfast items to soups, salads, vegetarian options and desserts. Download yours today! One of our #AFMS initiatives is to promote better health. This means to encourage healthy behaviors through a health-based culture to enhance resilient and human performance, while reducing illness and injury. Multiple links off our Better Health website will assist you in reaching that goal.
MiCare for Kids: The Air Force Medical Service is now registering children on its web-based secure messaging health application called MiCare which allows beneficiaries to communicate securely and privately with their health care teams anywhere and anytime. For more information, visit: www.airforcemedicine.af.mil/micare/ .
DGMC Pharmacy(Level 2 aka "The Patient Mall")
8 a.m. to 6 p.m. Monday - Friday* Main Line: (707) 423-7114 Refill Call-in: (707) 423-7600 Information desk - North(Level 1 - "Flagpole" or Inpatient side of DGMC) 7:30 a.m. to 4:30 p.m. Monday - Friday* Main Line: (707) 423-7300
Information desk - South(Level 2 - "Palm Tree" or Clinic side of DGMC)
8 a.m. to 4:30 p.m. Monday - Friday* Main Line: (707) 423-3687 Laboratory/Pathology(Level 2 aka "The Patient Mall") 7 a.m. to 5 p.m. Monday - Friday* Main Line: (707) 423-7727 Patient visiting hours:
7 a.m. to 10 p.m. daily** *Weekends, Federal Holidays and AMC-designated "Down days":Closed
**For after-hours, contact theEmergency Department (Level 2 - "Palm Tree" or Clinic side of DGMC, next to Hyperbarics Department) Main Line:(707) 423-3826
DGMC Clinics, Services & Specialties
· Aeromedical Staging Facility · Mental Health
· Cardiology · Nuclear Medicine
· Cardiopulmonary · Nutrition
· Chiropractics · OB-GYN
· Coumadin · Occupational Therapy
· Dental · Ophthalmology
· Emergent Care Services · Optometry/Audiology
· Ear, Nose and Throat · Oral and Maxillofacial
· Flight Medicine · Orthodontics
· General Surgery · Pediatrics
· Heart, Lung & Vascular · Physical Therapy
· Internal Medicine · Podiatry
- Acupuncture · Pulmonary
- Allergy/Immunizations · Primary Care
- Dermatology · Radiology
- Gastroenterology · Radiation Oncology
- Hematology/Oncology · Respiratory Therapy
- Hemodialysis · Same-day Surgery
- Infectious Disease · Women's Health
Emergency Chaplain Support: If a chaplain is needed after normal duty hours, call the 60th Air Mobility Wing's Command Post at (707) 424-5517. The Command Post maintains the most current duty chaplain roster and contact numbers. During normal duty hours, call the Twin Peaks Chapel Center at (707) 424-3217 for chaplain support. If there is no answer, call the 60th AMW Command Post.
Protect your health - Protect your information: Individually identifiable health information, including demographics, is protected under the Health Insurance Portability and Privacy Act of 1996. Protected health information that identifies a person such as name, address, date of birth, social security number, diagnosis, payment information or other identifiers can be in electronic, paper or verbal form. With ID theft already affecting one in four Americans, we encouraged you to check your credit reports at least twice a year. You can monitor your financial statements via a special website on this topic or call 1-800-FED-INFO (1-800-333-4636; Press option "6" for Identity Theft information) Monday through Friday from 8 a.m. to 8 p.m. except federal holidays.
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This site was last updated and/or reviewed for broken links on July 22, 2014.
Within 24 hours of being seen: Contact DGMC during normal duty hours at 1-800-264-3462 and ask to be transferred to your Primary Care Manager to leave a message, stating your name, SSN, date you were seen regarding urgent care, where and why.
Patient Services Directory
This downloadable 52-page, full-color booklet (requires Adobe Reader) is chocked full of information to help you navigate around the largest Air Force Medical Center in the United States (Caution: Large 7MB file).
TRICARE is the health care program serving active duty service members, retirees, their families, survivors and certain former spouses worldwide. TRICARE Online is your gateway to beneficiary information. Authorized users can locate military treatment facilities, schedule and view appointments; access approved health content; access personal health information; use pharmacy tools; check medications; access military staff applications and more!
UnitedHealthcare Military & Veteransis the Managed Care Support Contactor for the TRICARE West Region. On April 1, 2014, all TRICARE Service Centers (TSCs) across the country ended walk-in TRICARE beneficiary support. TSCs outside of the United States will continue to offer walk-in service.
Please use the following online options for your TRICARE needs. Check back regularly as the listed links below may be updated or re-directed to new sites.
Take command of your medical needs with MiCare! Click the button for details about this web-based tool that enables you to communicate securely and privately with your DGMC health care team.
The appearance of links to commercial websites does not constitute endorsement by the U.S. Air Force for the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the U.S. Air Force does not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this U.S. Air Force Web site.
The Official Public Web Site of Travis Air Force Base