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Did a staff member go out of their way to provide you with SUPER customer service?  Please help us recognize them by contacting and telling us about your experience.Our staff is dedicated to maximizing the value of your visit. We want to provide important health information and guide you in taking care of your medical needs in an efficient and informative manner because . . . Service is Our Passion!

North (Inpatient) Information desk: (707) 423-7300 (Mon-Fri 8 a.m. to 8 p.m.) 
South (Clinics) Information desk: (707) 423-3687 (Mon-Fri 6 a.m. to 6 p.m.) 

NOTE: For after-duty hours -- including Weekends, Federal Holidays and AMC-designated "down" days -- contact the Emergency Department: (707) 423-3826

Did a staff member go out of their way to provide you with SUPER customer service? Please help us recognize them by contacting and telling us about your experience. 

A handy form is available for you to fill out in the DGMC Patient Navigator (.pdf form requires Adobe Reader). You can either drop it off at any one of the marked customer service feedback boxes located within DGMC during your next visit, or mail back to us for review.

tabDGMC Main Directory 
About the Medical Center
Admissions Call Center (For Physicians)
Admissions & Dispositions (For Patients)
Appointments
Center of Excellence for Medical Multimedia
Clinics, Specialties & Services
Contact Us
Credentialing & Privileging
DGMC McClellan Outpatient Satellite Clinic
DGMC Newsroom
DGMC Patient Newsletter (Quarterly)
DGMC Telephone Directory
Directions to DGMC
Drinking Water Consumer Confidence Report
General Information for DGMC Staff
General Information for Patients, Retirees & Veterans
Job Opportunities
Medical Inprocessing-Outprocessing
Medical Records
MiCare (Secure online messaging)
Referral Management Info for Patients
Referral/Transfer Info for Physicians
Release of Information (HIPAA)
Simulation Center (SIM Center)
Teddy's Child Watch Service
VA Fairfield Outpatient Clinic
Volunteer Opportunities
Return to DGMC main page
tabWhat is the FOIA? 
The Freedom of Information Act Program (DODR 5400.7) allows the general public including foreign citizens, military and civilian personnel acting as private citizens, to request records electronically or in writing from the Federal Government. Some records are released to the public under the Freedom of Information Act, and may therefore reflect deletion of some information in accordance with the FOIA's nine exemptions, or three special law enforcement record exclusions.

The principles of government openness and accountability underlying the FOIA are inherent in the democratic ideal: "The basic purpose of the FOIA is to ensure an informed citizenry, vital to the functioning of a democratic society, needed to check against corruption and to hold the governors accountable to the governed."

Currently the law allows 20 working days to process a FOIA request upon receipt of the request in the FOIA office.

Click here for the full text of the Freedom of Information Act. (PDF, 110 KB)
tabWho can submit a FOIA request? 
Members of the public, including foreign citizens, military and civilian personnel acting as private citizens, organizations and businesses, and individual members of the Congress for themselves or constituents, may request records in writing.

It is important to remember that the Freedom of Information Act applies only to federal agencies. It does not create a right of access to records held by Congress, the courts, state or local government agencies, or by private businesses or individuals.

Each state has its own public access laws that should by consulted for access to state and local records.
tabWhat are the fees for processing a FOIA request? 
Fees are assessed depending on which group the request falls into:

Category 1: Commercial. Requesters pay all search, review, and duplication.

Category 2: Educational or Noncommercial Scientific Institution or News Media. Requesters get the first 100 copies free and pay for additional copies.

Category 3: Others. Requesters get the first two hours of search and the first 100 copies free.
tabWhere to send a FOIA request 
For fastest response times, the Air Force has decentralized its FOIA program. If you want to submit a FOIA inquiry online click here. No single office handles all FOIA requests.

If you prefer not to submit on line you can mail/fax your request to the particular base or activity that has the records you want.  If you don't know which Air Force activity has the records you want, mail/fax your request to:

HAF/IMII
1000 Air Force Pentagon
Washington, DC 20330-1000
Fax: (703) 693-5728
tabRelease of email addresses 
Air Force policy is to deny requests for lists of e-mail addresses (both personal and organizational) using FOIA exemption (b)(2)(high). We also rely on FOIA exemption (b)(6) when denying lists of personal e-mail addresses. High (b)(2) protects internal information, the disclosure of which would risk circumvention of a statute or agency regulation.

Because DoD e-mail systems are to be used only for official and authorized purposes, the addresses are considered primarily internal. The regulations at issue that could be circumvented include DoD and AF regulations that require us to limit use of e-mail to authorized purposes, and to protect the security of your computer and information systems.

Exemption (b)(6) protects information that if released would permit a clearly unwarranted invasion of personal privacy. This does not prohibit an organization from including a single e-mail address on a Web page of in correspondence.
tabTravis FOIA Office  
FOIA Office
60 CS/SCXKR
561 Waldron Street
Travis AFB, CA 94535
Phone: (707) 424-5668
Fax: (707) 424-4877
tabQuestions concerning your FOIA request? 
FOIA requesters who have questions concerning the processing of their request should contact the Travis AFB FOIA Office at (707) 424-5668. 

If you are dissatisfied with the response received from the Requester Service Center, you may contact the Air Force FOIA Public Liaison Office (Please do not send FOIA requests to this office):

1800 Air Force Pentagon
Washington, DC 20330-1800
Phone: (703) 696-6487
Fax: (703) 696-4421
E-mail af.foiapa@pentagon.af.mil
tabFOIA Related Sites  

 Inside Travis AFB

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tabCommunity Relations
The Community Relations division serves as the liaison between Travis Air Force Base and neighboring Bay Area. The division also manages both the Travis speaker's bureau and the base tour program.

Speaker's Bureau: If you are looking for a Travis Airman or civilian employee to address your group at a community event, we can help. Our speakers can talk about a variety of Air Force topics, ranging from Travis AFB's history and missions, to patriotism and Air Force core values.

A minimum of 30 days notice is normally required for speakers, and we reserve the right to cancel requests due to mission requirements in support of real world events. To request a speaker, contact the Community Relations Division at (707) 424-0132 or complete a speaker request form and fax to (707) 424-5936 or email the form to the email address located on the bottom of the form. Please provide your name and contact information (daytime phone and e-mail), the name of the group you are representing, the anticipated audience size and composition, suggested topic(s), allocated length of time for the presentation, the date, the time and the location of the event. Note that submission of a request does not constitute a commitment of support until you receive confirmation from us. 

Base Tours: We offer assistance to ROTC, Junior ROTC, recruiting and Civil Air Patrol groups planning to visit Travis. If your group is interested in visiting the base, Outreach personnel can assist with your request. Itineraries are individually tailored based on each group's requirements. Tours are conducted Monday through Friday only during the business day.

A minimum of 30 days notice is required for all tours and requests are taken on a first come, first served basis. Schedules fill up quickly. You can contact us to check the availability of a specific date but a written request is required to schedule the tour. Tours are available for groups high school age and older. 

To request a tour, contact the Community Relations Division at (707) 424-0132 or complete a tour request form and fax to it (707) 424-5936 or email the form to the email address located on the bottom of the form. When calling please provide your name and contact information (daytime phone and e-mail), the name of the group you are representing, the size of the group, and proposed dates for the visit. Keep in mind, due to the size of the facilities being toured, group sizes are limited to no more than 25.

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