TRICARE Service Center Closure, 1 April 2014: As TRICARE beneficiaries increasingly access mobile, Internet, and toll-free customer service features, the need for walk-in customer service locations has decreased. As a result, on April 1, 2014, all TRICARE Service Centers (TSCs) across the country will be closing to walk-in TRICARE beneficiary support. Due to the unique needs of overseas beneficiaries, TSCs outside of the United States will continue to offer walk-in service. As Military Treatment Facilities (MTF) and TRICARE prepare for this transition, beneficiaries are advised to review and begin using new customer service tools currently being offered. Options include direct links on how to, enroll/purchase a TRICARE plan, update DEERS, and search for covered services, just to name a few. The majority of walk-in visits to TSCs are for enrollment, billing, primary care manager changes, and general information on benefits and plans - all of which can be handled through non-walk-in options managed by the regional contractors. The change does not affect TRICARE benefits or health care delivery.
Few, if any, commercial health plans offer walk-in customer service. When TRICARE began almost 20 years ago, walk-in customer service at the TSCs was viewed as critical to the program's success. As a result, TRICARE regional contractors operate 189 TSCs in the United States, with the majority at MTFs. Now that TRICARE is a mature program and beneficiaries increasingly use more convenient Internet and toll-free phone options, continuing walk-in customer service at TSCs is no longer cost-effective.
The new-look www.tricare.mil homepage is a hub where beneficiaries can manage their health care benefits from the comfort of home or on the go with mobile devices. Whether online, mobile, or toll-free, these customer service options are valuable time savers and prevent unnecessary visits to the MTF.
The new TRICARE beneficiary portal on www.tricare.mil offers a new, convenient "I want to..." search-capability that provides links to help manage everything from prescriptions to enrollments and much more. Current news and information about the elimination of walk-in TSC services is provided at www.tricare.mil/TSC. There is a sign up on this website for e-alerts to receive TRICARE updates.
For immediate assistance, please refer to the TRICARE homepage (www.tricare.mil), contact the West Region MCSC, United Healthcare Military and Veterans (UHC M&V) at 1 (877) 988-WEST(9378), or Ms. Jennifer White at DGMC at (707) 423-7858.
By Phone: UnitedHealthcare Beneficiary Customer Service Center 1 (877) 988-9378
Active Duty Dental Program (United Concordia) 1 (866) 984-2337
TRICARE Dependent Dental Program (Met Life) 1 (800) 866-8499
TRICARE Retiree Dental Program (Delta Dental) 1 (888) 838-8737
TRICARE Pharmacy Program (Express Scripts) 1 (877) 363-1303
Operation Live Well: Tired of membership in the Cheese & Burger Society? We want to make cooking healthy, home-cooked meals more affordable and easy for you. The first downloadable e-book produced by the Department of Defense's wellness initiative is now "live" and features recipes for a range of healthy dishes, from breakfast items to soups, salads, vegetarian options and desserts. Download yours today! One of our #AFMS initiatives is to promote better health. This means to encourage healthy behaviors through a health-based culture to enhance resilient and human performance, while reducing illness and injury. Multiple links off our Better Health website will assist you in reaching that goal.
MiCare for Kids: The Air Force Medical Service is now registering children on its web-based secure messaging health application called MiCare which allows beneficiaries to communicate securely and privately with their health care teams anywhere and anytime. For more information, visit: www.afms.af.mil/MiCare.
DGMC Pharmacy(Level 2 aka "The Patient Mall")
8 a.m. to 6 p.m. Monday - Friday* Main Line: (707) 423-7114 Refill Call-in: (707) 423-7600 Information desk - North(Level 1 - "Flagpole" or Inpatient side of DGMC) 7:30 a.m. to 4:30 p.m. Monday - Friday* Main Line: (707) 423-7300
Information desk - South(Level 2 - "Palm Tree" or Clinic side of DGMC)
8 a.m. to 4:30 p.m. Monday - Friday* Main Line: (707) 423-3687 Laboratory/Pathology(Level 2 aka "The Patient Mall") 7 a.m. to 5 p.m. Monday - Friday* Main Line: (707) 423-7727 Patient visiting hours:
7 a.m. to 10 p.m. daily** *Weekends, Federal Holidays and AMC-designated "Down days":Closed
**For after-hours, contact theEmergency Department (Level 2 - "Palm Tree" or Clinic side of DGMC, next to Hyperbarics Department) Main Line:(707) 423-3826
DGMC Clinics, Services & Specialties
· Aeromedical Staging Facility · Mental Health
· Cardiology · Nuclear Medicine
· Cardiopulmonary · Nutrition
· Chiropractics · OB-GYN
· Coumadin · Occupational Therapy
· Dental · Ophthalmology
· Emergent Care Services · Optometry/Audiology
· Ear, Nose and Throat · Oral and Maxillofacial
· Flight Medicine · Orthodontics
· General Surgery · Pediatrics
· Heart, Lung & Vascular · Physical Therapy
· Internal Medicine · Podiatry
- Acupuncture · Pulmonary
- Allergy/Immunizations · Primary Care
- Dermatology · Radiology
- Gastroenterology · Radiation Oncology
- Hematology/Oncology · Respiratory Therapy
- Hemodialysis · Same-day Surgery
- Infectious Disease · Women's Health
Emergency Chaplain Support: If a chaplain is needed after normal duty hours, call the 60th Air Mobility Wing's Command Post at (707) 424-5517. The Command Post maintains the most current duty chaplain roster and contact numbers. During normal duty hours, call the Twin Peaks Chapel Center at (707) 424-3217 for chaplain support. If there is no answer, call the 60th AMW Command Post.
Protect your health - Protect your information: Individually identifiable health information, including demographics, is protected under the Health Insurance Portability and Privacy Act of 1996. Protected health information that identifies a person such as name, address, date of birth, social security number, diagnosis, payment information or other identifiers can be in electronic, paper or verbal form. With ID theft already affecting one in four Americans, we encouraged you to check your credit reports at least twice a year. You can monitor your financial statements via a special website on this topic or call 1-800-FED-INFO (1-800-333-4636; Press option "6" for Identity Theft information) Monday through Friday from 8 a.m. to 8 p.m. except federal holidays.
Within 24 hours of being seen: Contact DGMC during normal duty hours at 1-800-264-3462 and ask to be transferred to your Primary Care Manager to leave a message, stating your name, SSN, date you were seen regarding urgent care, where and why.
Patient Services Directory
This downloadable 52-page, full-color booklet (requires Adobe Reader) is chocked full of information to help you navigate around the largest Air Force Medical Center in the United States (Caution: Large 7MB file).
TRICARE is the health care program serving active duty service members, retirees, their families, survivors and certain former spouses worldwide. TRICARE Online is your gateway to beneficiary information. Authorized users can locate military treatment facilities, schedule and view appointments; access approved health content; access personal health information; use pharmacy tools; check medications; access military staff applications and more!
UnitedHealthcare Military & Veteranstransitioned to managing your TRICARE West Region benefits, effective April 1, 2013. Check back regularly as the listed links below may be updated or re-directed to new sites.
Take command of your medical needs with MiCare! Click the button for details about this web-based tool that enables you to communicate securely and privately with your DGMC health care team.
The appearance of links to commercial websites does not constitute endorsement by the U.S. Air Force for the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the U.S. Air Force does not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this U.S. Air Force Web site.
The Official Public Web Site of Travis Air Force Base