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Units > DGMC > Information Desk
General information for patients, retirees and veterans

Don't know how to get here?  Not sure what our hours of operation are?  Need to schedule an appointment?  Are you looking for a patient staying here, to volunteer or just need information in general? Use this page to help find your way around DGMC.

Is this your first time visiting us and you don't know how to get around the place?  We have two Information Desks, staffed by some of our most helpful and valuable volunteers: Veterans and Retirees who are still proudly serving today with the Travis Retiree Activities Office and the American Red Cross. The North Information Desk (Inpatient or "Flagpole" side of DGMC) is located on Level 1.  The South Information Desk (Clinics or "Palm tree" side of DGMC) can be found on Level 2.

tabDGMC Main Directory 
About the Medical Center
-- Admissions Call Center (For Physicians)
-- Admissions & Dispositions (For Patients)
-- Appointments
-- Center of Excellence for Medical Multimedia
Clinics, Services & Specialties
Contact Us
-- Credentialing & Privileging
-- DGMC McClellan Outpatient Satellite Clinic
DGMC Newsroom
-- DGMC Patient Newsletter (Quarterly)
Directions to DGMC (includes Map & Floorplan)
-- Drinking Water Consumer Confidence Report
General Information (For Patients, Retirees & Veterans)
General Information (For Staff)
-- Graduate Medical Education Program
-- Graduate Medical Education Research Office
-- Job Opportunities
-- Medical Records
-- MiCare (Secure online messaging)
-- Patient Service Center
-- Referral Management Info (For Patients)
-- Referral/Transfer Info (For Physicians)
-- Simulation Center (SIM Center)
-- Release of Information (HIPAA)
-- Teddy's Child Watch Service
Travis Fisher House I & II
-- VA Fairfield Outpatient Clinic
Volunteer Opportunities
Welcome back! (Return to DGMC main page)
tabMilitary/Government Health Care Links 
Air Force Crossroads
Air Force Institute of Technology
AFMS Knowledge Exchange 
Air Force Link
Air Force Surgeon General   
Airman & Family Readiness Center (Travis AFB) 
Armed Forces Institute of Pathology 
Army Medicine   
Centers for Disease Control and Prevention
Center of Excellence for Medical Multimedia
Defense Link
DeployedMed ResearchLINK
Deployment Health Clinical Center
Dept. of Defense Military Health System
Dept. of Defense Pandemic Watchboard 
Dept. of Health & Human Services - Office of the Surgeon General
Dept.of Health & Human Services Resources 
Dept. of Veterans Affairs Health Care
Fit to Fight ToolKit
GulfLINK - Office of the Special Assistant for Gulf War Illnesses - Quick Guide to Healthy Living  
Journey for Control  
Merck Engage   
Military OneSource 
MILVAX - Military Vaccine Agency
National Military Family Association 
Navy Medicine   
Patients Like Me   
Uniformed Services University of the Health Science 
U.S. Food & Drug Administration
U.S. National Library of Medicine 
VA Northern California Health Care System 
Weight Gain Prevention ToolKit 
Wingman Online (NEW!)
tabFlu Information 

DGMC FLU HOTLINE: (707) 816-5555

A few simple tips to prevent flu and colds:

- Avoid close contact with people who are sick or if you are sick;
- If possible, stay home from work, school and errands when sick;

- Cover your mouth and nose with a tissue (or the sleeve of your arm) when coughing or sneezing;

- Washing your hands often will help protect you from germs;

- Germs are often spread when a person touches something that is contaminated with germs and then touches his or her eyes, nose or mouth;

- Get plenty of sleep, be physically active, manage your stress, drink plenty of fluids and eat nutritious food, and;

- If you need to report to DGMC for flu-like symptoms, please don a mask located at each entrance and proceed directly to your provider.

For more information, visit the Centers for Disease Control and Prevention flu website at or contact DGMC's Public Health department at 423-5464

tabClinics, Pharmacy & Visiting Hours 
Clinics, Services & Specialties: 7:30 a.m. to 4:30 p.m. Monday - Friday*

Outpatient Pharmacy: DGMC, Level 2 (aka "The Patient Mall")
8 a.m. to 6 p.m. Monday - Friday*
Main Line: (707) 423-7114
Refill call-ins: (707) 423-7600

BX Pharmacy: Mini-Mall (near Post Office)
8:30 a.m. to 5:30 p.m. Monday - Friday; 9 a.m. to 4 p.m. on Saturday*
Main Line: (707) 423-5345

Patient visiting hours: 7 a.m. to 10 p.m.**

*Weekends, Federal Holidays and/or AMC-designated "Family days": Closed

**For after-hours, contact the Emergency Department: (707) 423-3826
tabAdministrative services 
Admissions Center (Providers) (707) 423-7790
Admissions & Dispositions (707) 423-7923
Airman & Family Readiness Ctr (707) 424-2486
American Red Cross (707) 423-3647
Appointments (Local) (707) 423-3000
Appointments (Toll free) (800) 264-3462
Beneficiary Counseling (707) 423-3472
Case Management (Discharge) (707) 423-3210
Chaplain (707) 423-3652
Credentialing & Privileging (707) 423-7611
DEERS (800) 538-9552
DGMC Dining Hall Menu (707) 423-3666
Family Advocacy (707) 423-5168
Information Desk (Clinics) (707) 423-3687
Information Desk (Inpatient) (707) 423-7300
Learning Resource Center (707) 423-5344
Medical Records (707) 423-7946
Patient Advocate (707) 423-2388
Referral Management Center (707) 423-7641
Release of Information (HIPAA) (707) 423-7997
Simulation Center (707) 423-3026
Teddy's Child Watch Service (707) 423-3376
Third Party Collections (707) 423-7466
Travis Fisher House (707) 423-7550
TRICARE Dental (800) 866-8499
TRICARE Dental/Retirees (888) 838-8737 (877) 988-9378
VA Fairfield Outpatient Clinic (707) 437-1800
Volunteer Office (MRAO) (707) 423-3649

tabMedical Treatment Facilities 
tabMiCare - Secure messaging 
MiCare Secure Messaging
Take command of your medical needs with MiCare!  Click the button for details about this web-based tool that enables you to communicate securely and privately with your DGMC health care team.
tabFollow the AFMS on Social Media 
NOTE: Some social media sites are not accessible from .mil computers.

 Inside Travis AFB

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tabPatient Advocate

Do you have a concern about your care?  Your DGMC Patient Advocate can address concerns about access, patient care, or other subjects that may be important to you.  Simply call us at (707) 423-2388 Monday - Friday from 7:30 a.m. to 4:30 p.m.  However, if you don't wish to address your concerns to this office directly, any patient, family member or employee with a concern about the safety or quality of care provided at DGMC can contact the Joint Commission Monday - Friday from 8:30 a.m. to 5 p.m. (Central Time) toll free at 1(800) 994-6610. 

tabPhone Numbers to Know
Department of Veterans Affairs (VA)
Regional Routing Number:
(800) 827-1000
VA Grave Information:
(800) 697-6947
VA National Service Life Insurance:
(800) 669-8477
VA Telecomm Device for Deaf (TDD):
(800) 829-4833
Veterans Group Life Insurance:
(800) 419-1473

Pay/SBP/Compensation Inquiries
Retirees - Defense Finance and Accounting Service (DFAS):
(800) 321-1080
DFAS Outside US:
(216) 522-5955
Retired Reservists - DFAS:
(800) 325-2660
SBP/RSFPP Annuitant - DFAS:
(800) 321-1080
Servicemembers' Group Life Insurance:
(800) 419-1473

TRICARE/Medical Information
Defense Enrollment Eligibility Reporting System (DEERS):
(800) 538-9552
Federal Long Term Health Care Insurance Program:
(800) 582-3337
TRICARE (General Information):
(800) 874-2273
TRICARE For Life Information:
(888) 363-5433
TRICARE Dental Program (CONUS):
(800) 866-8499 
TRICARE Dental Program (OCONUS):
(888) 622-2256
TRICARE Pharmacy Program:
(877) 363-6337
TRICARE Retiree Dental Program:
(888) 838-8737 
US Family Health Plan:
(800) 748-7347
Other Governmental Agencies
Internal Revenue Service:
(800) 829-1040
(800) 833-4227
National Personnel Records Center:
(314) 801-0800
Social Security Administration:
(800) 772-1213
tabDirectory, Maps & Apps
This downloadable 52-page, full-color booklet (requires Adobe Reader) is chocked full of information to help you navigate around the largest Air Force Medical Center in the United States (Caution: Large 7MB file).
Patient Services Directory 
This downloadable 52-page, full-color booklet (requires Adobe Reader) is chocked full of information to help you navigate around the largest Air Force Medical Center in the United States (Caution: Large 7MB file).

DGMC Maps & Floorplan
Don't want to ask for directions, but still need to find your way around? You've come to the right place!

Apps for the Healthy Military Family 
Free mobile applications for your smartphones and tablets to improve the health of service members, veterans, and military families. Mobile Apps Library 
Check back here for updates as they become available.

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