1 00:00:01,240 --> 00:00:03,351 one of the things you don't know what 2 00:00:03,351 --> 00:00:05,470 you're gonna get , whether it's , you 3 00:00:05,470 --> 00:00:07,637 know , go there now , it's urgent sort 4 00:00:07,637 --> 00:00:09,692 of thing or if it's okay , well this 5 00:00:09,692 --> 00:00:11,914 can wait till tomorrow , you just don't 6 00:00:11,914 --> 00:00:10,960 know . 7 00:00:17,240 --> 00:00:20,760 I'm Trevor lee , senior airman 8 00:00:20,770 --> 00:00:22,714 biomedical equipment technician at 9 00:00:22,714 --> 00:00:24,881 David Grant Medical Center . I've been 10 00:00:24,881 --> 00:00:28,700 uh here been here two years . Um I like 11 00:00:28,700 --> 00:00:31,080 my job because it's different every day . 12 00:00:31,090 --> 00:00:33,450 There's a humongous amount of equipment 13 00:00:33,450 --> 00:00:35,783 in this hospital and it's all different . 14 00:00:35,783 --> 00:00:37,840 So every day is a challenge and 15 00:00:37,850 --> 00:00:39,850 something new to learn . So if it's 16 00:00:39,850 --> 00:00:42,017 something big , a lot of the time with 17 00:00:42,017 --> 00:00:43,961 how fancy these things are and how 18 00:00:44,240 --> 00:00:46,351 intricate the users have to be with , 19 00:00:46,351 --> 00:00:48,462 how they use them . Hey , look , it's 20 00:00:48,462 --> 00:00:51,700 my honestly tell them to turn it off 21 00:00:51,700 --> 00:00:54,430 and on again , just to start because a 22 00:00:54,430 --> 00:00:58,110 lot of the time it's just a , it's like 23 00:00:58,110 --> 00:01:00,277 your computer , anything goes wrong is 24 00:01:00,277 --> 00:01:00,150 turning off and on again . It's the 25 00:01:00,150 --> 00:01:02,372 sort of sometimes that helps they go to 26 00:01:02,372 --> 00:01:04,660 is getting the users to recreate the 27 00:01:04,670 --> 00:01:06,503 issue because if I can't see the 28 00:01:06,503 --> 00:01:09,420 problem , I can't fix it . So having 29 00:01:09,420 --> 00:01:11,830 the person who saw the issue there with 30 00:01:11,830 --> 00:01:14,560 you when you go look at it helps a lot . 31 00:01:18,040 --> 00:01:20,290 Well I got a call from the anesthesia 32 00:01:20,290 --> 00:01:22,780 technician that one of the anesthesia 33 00:01:22,810 --> 00:01:25,300 wasn't working at all . It was 34 00:01:25,310 --> 00:01:27,421 ventilating the patient but it wasn't 35 00:01:27,421 --> 00:01:29,643 showing any of their wave forms to show 36 00:01:29,643 --> 00:01:31,699 all of the different statistics that 37 00:01:31,699 --> 00:01:33,754 they need to make sure the patient's 38 00:01:33,754 --> 00:01:37,150 breathing properly . And it was as 39 00:01:37,150 --> 00:01:40,430 simple as replacing a flow sensor that 40 00:01:40,440 --> 00:01:42,662 with the covid patients they're using a 41 00:01:42,662 --> 00:01:45,650 lot of really thick drugs in the lungs . 42 00:01:46,040 --> 00:01:48,720 And those drugs are going in these tiny 43 00:01:48,720 --> 00:01:50,609 little flow sensors that are very 44 00:01:50,609 --> 00:01:54,330 delicate and clogging up the tiny 45 00:01:54,330 --> 00:01:56,497 little wire that measures the flow and 46 00:01:56,497 --> 00:01:59,980 so consistently with all the with covid 47 00:01:59,980 --> 00:02:02,036 patients specifically , they have to 48 00:02:02,036 --> 00:02:04,258 change out these sensors all the time . 49 00:02:04,258 --> 00:02:07,270 And it's kind of difficult to see when 50 00:02:07,270 --> 00:02:09,492 it's happening , but that's that . It's 51 00:02:09,492 --> 00:02:11,437 that simple initiative problems of 52 00:02:11,437 --> 00:02:13,603 change . A little tiny spring probably 53 00:02:13,603 --> 00:02:15,603 came and see it . One of the things 54 00:02:15,603 --> 00:02:14,940 that you don't know what you're gonna 55 00:02:14,950 --> 00:02:16,950 get . That's the only issue of this 56 00:02:16,950 --> 00:02:19,172 whole thing . You know , go there now . 57 00:02:19,172 --> 00:02:21,339 It's urgent sort of thing . Or if it's 58 00:02:21,339 --> 00:02:21,180 okay , well , this can wait till 59 00:02:21,180 --> 00:02:23,013 tomorrow . You just don't know , 60 00:02:23,013 --> 00:02:25,291 definitely . Communication is key . Uh , 61 00:02:25,291 --> 00:02:28,060 we , uh , the doctors and the nurses 62 00:02:28,060 --> 00:02:30,171 and the technicians in the hospital , 63 00:02:30,171 --> 00:02:32,710 our customers . So customer service is 64 00:02:33,490 --> 00:02:34,450 paramount .