Mission:    To provide a solid foundation of financial support and stewardship; ensuring rapid American global power: 

Vision:    To be accountable and reliable to every customer and every mission; by cultivating trust and empowering Airmen through innovative capabilities 

The Financial Services Office provides pay and travel related customer service support to military and civilian employees at Travis AFB. 

Hours: 

Monday through Friday 0900-1200 & 1300-1500

Closed on the fourth Thursday of every month, Holidays, and Family Days

You can check the current wait times here

You can sign in prior to your arrival here

*Effective 1 May 2024, Walk-in Customer Service will be Monday through Friday 0900-1200

Contact Information: 

Customer Service Portal:

https://csp.cce.af.mil

YOU MAY ***ONLY*** USE THIS EMAIL ADDRESS OR PHONE NUMBER FOR SEPARATIONS OR RETIREMENTS.

All others must use the Comptroller Services Portal or in-person customer service. 

Travis.Finance@us.af.mil Or Call: 707-816-3012

GTC Information:

To be placed on mission critical status or request a GTC limit increase, please contact your unit’s Agency Program Coordinator (APC). For increases beyond $15K, please have your unit's APC complete the GTC Credit Limit Increase form and forward it to the base APC for further processing. 

Here is a GTC Credit Limit Increase Form

DTS Information:

If you encounter issues with your DTS voucher, please work with your unit’s ODTA.

In-Processing:

***MUST BE IN UNIFORM***

Members attend a CPTS In-processing briefing on either Monday or Wednesday at 0900 in the Auditorium of Erwin Hall (building 381).  The Auditorium is located near the mini shoppette.

We will walk through completing the PCS voucher and other related documents.  Each member will receive a one-on-one voucher review prior to leaving.  Please make sure to bring all orders, amendments, and receipts.  To speed up your time in the briefing, you can complete the below packet prior to attending.

Note: Geographically separated units, please initiate a CSP inquiry to initiate your in-processing & voucher submission.

Here is a PCS In-Processing Packet

PCS Out-processing:

***MUST BE IN UNIFORM***

Within 30 days of your departure date, upload a copy of your PCS orders/amendments along with your departure date to CSP.

Here is the PCS Departure Fact Sheet

Retirement/Separations:

Briefings are held on Tuesdays @ 0900 in the Auditorium of Erwin Hall (building 381).  The Auditorium is located near the mini shoppette.

Here is a Retirement/Separations Packet

To speed up the process, fill out the entire packet and bring it with you.

You MUST bring your separation/retirement orders, your final out date, and a screen shot of your CC approved terminal/permissive leave to the briefing.

We CAN NOT do anything without your separation/retirement orders.

We CAN NOT give you a leave authorization number until you complete your briefing with us, and you will not be able to final out with MPF without the leave authorization number. 

Deployments:

Here is a brochure which highlights some of the potential entitlements you could receive depending on your location, and length of deployment.  Your deployed Finance Office will be able to assist you with starting any of these entitlements.

Upon return from a deployment, please complete your voucher in DTS within 5 days.  If you have any questions or issues, please contact your unit’s ODTA.  If issues continue, assistance can be facilitated through your ODTA with CPTS to complete the voucher.

Question: How do I read my LES to understand my Use or Lose Balance and Special Leave Accrual Balance?

Answer: The bottom blocks of your LES have information about your leave balances.  There are specific blocks for the balance you started the fiscal year on 1 October 2021 (“BF Bal”); earned leave to date (“Ernd”); used leave to date (“Used”); current balance (“Cr Bal”); current use or lose leave balance (“Use/Lose”); etc.  Also, in the remarks section it will show you how much COVID-19 Special Leave Accrual (SLA) you have remaining.  This specific SLA expires 30 September 2024.  Since leave is charged on a last in – first out basis and you earn 2.5 days each month, it’s important you read and understand your LES to ensure you do not lose any days of leave.  This attached PDF provides more information, as well as a visual, to help you better understand your LES and manage your leave balances throughout the fiscal year.

Question: I’m retiring or separating.  What do I do?

Answer:  Briefings are held on Tuesdays at 0900 in the Auditorium of Erwin Hall (building 381).  The Auditorium is located near the mini shoppette.  Make sure you get your DD1172 from FSS/MPS & do not lose this document!

Question: How do I file my PCS voucher?

Answer:  Members must attend a CPTS In-processing briefing on either Monday or Wednesday at 0900 in the Auditorium of Erwin Hall (building 381). The Auditorium is located near the mini shoppette.  It is important you do this immediately upon arrival to minimize the potential for debts.  Also, specifically for Active-Duty personnel, DO NOT USE E-FINANCE, these vouchers will be rejected and not processed.

Question: I did a DITY move/PPM.  What do I do?

Answer:  You must visit LRS/TMO office to file paperwork with them.  Once TMO approves, they transmit the voucher to CPTS for review, auditing, and payment.

Question: I was OCONUS and had TLA before I PCS’d.  Where do I file for that lodging?

Answer:  With your previous CPTS at the OCONUS base.  TLA cannot be paid by CONUS CPTS offices.

Question: When will my BAH be updated?

Answer: When we complete your PCS voucher, we take in the documents to update your BAH.  The update to your pay may not happen until the next paycheck. If you have issues with BAH, please submit a CSP inquiry.  Also, If you are coming from a location that has a lower BAH rate than TAFB you will be back paid for the date your arrived.

Question: I was just promoted, what do I need to do?

Answer: Nothing, this is automatically updated once the Personnel file is pushed to DFAS. 

Question: My Special Duty Assignment Pay didn’t arrive, what do I do?

Answer: Contact your Unit CSS.  SDAP is a Commander’s program that requires monthly rosters to be signed and provided to FSS/MPS by your CSS.