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Travis AFB pharmacies implement ‘no touch’ procedure amidst COVID-19 outbreak

A Base Exchange Satellite Pharmacy customer reads the possible symptoms of COVID-19 outside the Base Exchange Satellite Pharmacy March 30, 2020, at Travis Air Force Base, California. Travis AFB pharmacies implemented multiple procedures to combat COVID-19, including adding a screening at the entrance of the BX Satellite Pharmacy to see if people are experiencing any of the common symptoms of COVID-19. (U.S. Air Force photo by Airman 1st Class Cameron Otte)

A Base Exchange Satellite Pharmacy customer reads the possible symptoms of COVID-19 outside the Base Exchange Satellite Pharmacy March 30, 2020, at Travis Air Force Base, California. Travis AFB pharmacies implemented multiple procedures to combat COVID-19, including adding a screening at the entrance of the BX Satellite Pharmacy to see if people are experiencing any of the common symptoms of COVID-19. (U.S. Air Force photo by Airman 1st Class Cameron Otte)

Bria McCarthy, 60th Medical Group pharmacy technician, assists a pharmacy customer while avoiding direct contact March 30, 2020, at Travis Air Force Base, California. Travis AFB pharmacies implemented multiple procedures to combat COVID-19, including placing protective plastic barriers between pharmacy technicians and customers. (U.S. Air Force photo by Airman 1st Class Cameron Otte)

Bria McCarthy, 60th Medical Group pharmacy technician, assists a pharmacy customer while avoiding direct contact March 30, 2020, at Travis Air Force Base, California. Travis AFB pharmacies implemented multiple procedures to combat COVID-19, including placing protective plastic barriers between pharmacy technicians and customers. (U.S. Air Force photo by Airman 1st Class Cameron Otte)

Jacqueline Bradford, 60th Medical Group office assistant, disinfects the prescription refill kiosk March 30, 2020, at Travis Air Force Base, California. Travis AFB pharmacies implemented multiple procedures to combat COVID-19, including wiping down surfaces that are commonly touched by people. (U.S. Air Force photo by Airman 1st Class Cameron Otte)

Jacqueline Bradford, 60th Medical Group office assistant, disinfects the prescription refill kiosk March 30, 2020, at Travis Air Force Base, California. Travis AFB pharmacies implemented multiple procedures to combat COVID-19, including wiping down surfaces that are commonly touched by people. (U.S. Air Force photo by Airman 1st Class Cameron Otte)

Base Exchange Satellite Pharmacy customers wait in line to use a pharmacy kiosk while practicing physical distancing measures March 30, 2020, at Travis Air Force Base, California. Travis AFB pharmacies implemented multiple procedures to combat COVID-19, including placing red tape on the floor that encourages a safe distance between each person in line. (U.S. Air Force photo by Airman 1st Class Cameron Otte)

Base Exchange Satellite Pharmacy customers wait in line to use a pharmacy kiosk while practicing physical distancing measures March 30, 2020, at Travis Air Force Base, California. Travis AFB pharmacies implemented multiple procedures to combat COVID-19, including placing red tape on the floor that encourages a safe distance between each person in line. (U.S. Air Force photo by Airman 1st Class Cameron Otte)

TRAVIS AIR FORCE BASE, Calif. – The Base Exchange Satellite Pharmacy and David Grant USAF Medical Center Pharmacy at Travis Air Force Base, California, implemented a new mitigation procedure called Touchless Pickup March 16.

The procedure will be in place until Coronavirus Disease 2019 is under control. 

The pharmacies are utilizing the Touchless Pickup procedure to help mitigate the spread of the virus. The pharmacies remain open to all eligible beneficiaries. 

“The Touchless Pickup procedure will work similar to the normal way we operate,” said Senior Master Sgt. Holly Burke, 60th Medical Group pharmacy flight chief. “Before entering the pharmacy, all patients will be required to answer questions to confirm they don’t have any of the common symptoms the coronavirus is known to cause. Once patients have been verified to not have symptoms and are granted access, they will need to get a ticket from one of our kiosks.”

The virus can survive for several hours on surfaces, so each kiosk is cleaned every 30-minutes, Burke added. 

Base pharmacy professionals also came up with ways to promote physical distancing.

“To promote social distancing, we laid out red tapes that form a line in front of our kiosks,” said Burke. “Patrons will wait in single file behind each tape to ensure a safe distance between one another. There are also plastic barriers placed on every other chair to ensure proper space between each person waiting to be called.”

Additionally, pharmacy technicians now have clear, plastic barriers between them and their customers, Burke said. Customers simply hold up their identification cards, and the pharmacy technicians can verify identities and retrieve prescriptions while maintaining physical distance.

“Our primary goal right now is to keep Team Travis safe while providing our customers with continuous medical care,” said Col. Kristen Beals, 60th Medical Group commander. “The procedures our pharmacies have put in place to mitigate the spread of COVID-19 enable us to do just that.”   

To activate new prescriptions from DGMC or network providers, call: 707-423-7657.

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