Exchange extends holiday return policy

  • Published
  • By Lorraine Harris-Ortega
  • Army & Air Force Echange Public Affairs

TRAVIS AIR FORCE BASE, Calif. – To make this holiday season less stressful for military shoppers, the Travis Air Force Base Exchange is extending its return policy for items purchased between Nov. 1 and Dec. 24.

The Exchange’s standard policy allows returns 15 to 90 days after purchase with a sales receipt or online order confirmation depending on the item. The holiday return policy extends these terms through Jan. 31.

“Sometimes you get that perfect gift and sometimes you don’t,” said Ms. Phonda Bishop Exchange store manager. “With the Exchange’s extended return policy, military service members, retirees and veterans will have plenty of time to make an effortless exchange or a trouble-free return.”

Veterans who have registered to shop online at ShopMyExchange.com can use the extended holiday return policy. They can return ShopMyExchange.com merchandise purchased between Nov. 1 and Dec. 24 by mail or by calling 1-800-527-2345 for assistance through Jan. 31. 

Shoppers can find out more information or return items purchased in-store or online by visiting Travis Air Force Base Exchange customer service.