Travis cut-over to Air Force Financial Services Center

  • Published
  • 60th Comptroller Squadron
TRAVIS AIR FORCE BASE, Calif. --  Travis will see its back office Travel voucher and Military Pay processing move to the new Air Force Financial Services Center at Ellsworth Air Force Base, S.D., starting Feb. 21. The transition is designed to be seamless to customers. 

The goal is to process all complete and accurate documents received on or before Feb.13 for payment by Feb.20. Anything received from Feb.14 on will enter the new system which includes scanning the documents and utilizing a special system to route them to the AFFSC for processing and payment. 

Customer inquiries will still be handled at base level, in turn, 60th Comptroller Squadron personnel will use the routing system to research documents or contact the respective liaison team at the AFFSC to address customer concerns. The process change puts increased emphasis on ensuring all documents sent to the AFFSC are ready for processing upon first submission. The 60th CPTS personnel will do their best to quality check documents while maintaining a high rate of transfer to ensure a timely receipt by the AFFSC. It benefits the member to carefully review their documents ahead of time and address any questions before submission. 

The change is spurred by an initiative to streamline how the Air Force conducts financial services business. The Financial Management transformation is the largest change in FM's 60-year history. The changes will help provide more effective and efficient finance operations within base-level comptroller squadrons. Ninety three separate base finance office backshop processing operations will be consolidated worldwide into one operation at the new AFFSC. The workload currently performed at each base began to migrate starting with Air Force Space Command in October 2007 and will conclude Air Force-wide in April 2008. 

In October 2008 the initial operational capability of the contact center will be reached. In this phase additional options for customers to get service, including web self-service and a contact center will be available. 

Much like other career fields, Airmen will see fewer financial managers on base, but will have more flexibility in obtaining service through twenty-four hour, seven day a week self-service and contact center options. Limited base finance office walk-in service will remain for some services, however, customers will be encouraged to use the new service options. 

Air Force Financial Management is transforming the way it conducts business to better provide focused financial services to all Airmen in alignment with the Air Force's goals of ensuring more than 700,000 men and women are provided with the state-of-the-art technology and outstanding financial services that they and their families expect and deserve. 

"Financial Management's transformation objective is to provide the Air Force 'a longer tooth and a shorter tail' by returning resources from support operations to direct war-fighting capabilities," said John Vonglis, secretary of the Air Force for financial management Principal Deputy Assistant. 

The AFFSC will utilize the latest technologies and training to increase the efficiency of Air Force Financial Management operations and will free up resources that can be allocated to directly supporting the warfighter and the Air Force mission. For more information, visit the AFFSC Web site on the Air Force Portal by highlighting 'Life and Career' Tab, then clicking on 'Money - Finance Central', then select 'Air Force Financial Services Center link.