Customer Service Redesign at MPS Published April 10, 2012 By Kymberley Wayne 60th Force Support Squadron Marketing TRAVIS AIR FORCE BASE, Calif. -- Beginning in May, the Manpower and Personnel Section will have completed its lobby and front counter redesign to improve customer service. The innovative renovation is intended to reduce wait times while allowing customers to view a large informational monitor to determine their priority in line. To expedite wait time, all customers will be requested to sign themselves in at the MPS computer for services or support. Customers with financial business will have a specific computer for sign-in as well as those requesting identification cards or other personnel functions. This change will assist with segmenting customer needs for an increased response time. In addition, the enhanced service structure will include customer support technicians to assist with questions and concerns. To further improve the customer service experience, MPS customers can now make their appointments online. This updated convenience could save customers two to four hours of wait time once they arrive at MPS. Customers can make online appointments by logging onto www.travisfss.com and clicking the appointment link, a graphic with a large computer mouse, on the home page. "Our overall goal is to improve the quality of service to our customers," revealed 1st Lt. Heather Fletcher, former 60th Force Support Squadron manpower and personnel flight commander. "The new sign-in system drastically reduces customer lines and the renovations will allow us to utilize our front counter space so we can have increased front counter support and a much smoother flow in the customer service lobby." Current construction will be ongoing throughout April, so be patient if you have to visit MPS before the redesign is completed. However, they will soon be able to provide expedited answers, guidance and service to better serve the Travis community.